Cancellation policy



Cancellation policy

The right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason. The right of cancellation lasts fourteen days from the day on which the contract was formed.

In order to exercise your right to cancel, you must inform us by clearly stating your decision to cancel this contract (e.g. in a letter sent by post, or in a fax or email).

AVANTGARDE Gesellschaft für Kommunikation mbH
Atelierstraße 10
81671 Munich

Phone: +49 711 652 000 33


You can use the attached cancellation form template, although this is not mandatory.

In order to comply with the cancellation deadline, it is sufficient for you to send us notification of your wish to cancel the contract before the cancellation period expires.

The consequences of cancelling the contract

If you cancel this contract, we must reimburse all payments received from you, including any delivery costs (except for additional costs incurred if you selected a delivery method other than the least expensive type of standard delivery offered by us) without delay and no later than fourteen days after the day on which we receive notification from you about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the original transaction, unless expressly agreed otherwise; under no circumstances will you be charged as a result of this reimbursement.

If you have asked for the service to commence during the cancellation period, you must pay us a fair and reasonable amount corresponding to the proportion of the service already provided in relation to the total extent of the service detailed in the contract at the time you notified us of your decision to exercise your right to cancel this contract.

End of the cancellation policy